It’s exciting to see so much community engagement since we launched our new Q&A features. People post their questions about the products and markets they are researching – and IT Central Station members come through with great answers to help!
This week, the topics covered in the Q&A included (among others) hybrid versus multi-cloud management, the best SIEM for a mid-sized enterprise, BPM processes that can be improved, and the difference between synthetic monitoring and real user monitoring (RUM). Here are some of the most interesting answers that our IT Central Station members shared:
Diego Caicedo Lescano, a top-5 contributor who is on the Service Virtualization leaderboard, writes “To some extent the hybrid cloud vs. multi-cloud discussion is semantics, and, in many cases, you can safely interchange the two terms. But a hybrid cloud usually includes a combination of public and on-premises or hosted private clouds. A multi-cloud, on the other hand, makes no distinction between the kinds of clouds that you operate.”
Lauren Montross notes, “These are two ways to consume IT services that are more common in the last few years with the advent of public clouds. A hybrid cloud can be defined as a way to use services from both your data center and public clouds like AWS, Microsoft Azure, or Google Cloud Platform. This might mean one or more data centers and one or two public clouds. On the other hand, multi-cloud helps customers consume services from multiple public cloud providers.”
The varied answers to this question showed that there is not a one-size-fits-all solution when it comes to SIEM. Recommendations included Arcsight, Securonix, Splunk and Snare. One user, a consultant at a tech services company, made a very important point about choosing a SIEM solution:
“A SIEM or UEBA platform is a tool that must be monitored, tuned, and used every day. So I would recommend to you that you spend less time figuring out which technology is the “best” and more time building a plan to integrate it, manage it, and fully utilize it. Or selecting a good team to do that for you.”
There were some great suggestions for where to start with BPM software, such as starting with customer-facing processes to improve customer experience, or identifying repetitive processes.
Art Hebbeler, one of our Expert Members, gives great advice for identifying the right processes: “Whether or not BPM software is used, there are basically no processes that can’t benefit from improvement. That said, begin by looking at processes where folks frequently say “But we have always done it that way.””
Linda Mpanga, a top 5 contributor also gives practical advice for rolling out BPM software: “before you introduce a BPM software, it is very important to understand your current business processes and how activities are done…Pick out a process that is simple & small and introduce the BPM software before you roll out to the whole organization – it can be your pilot study.”
Thanks to all the users who are taking the time to ask and answer questions on IT Central Station!
IT Central Station is here for you, to learn and help your peers. In a market full of vendor hype, we enable you to get real, unbiased information from people like you.
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